Processing times

Made-to-order miniatures are printed and prepared before dispatch. Painted finishes also need time in our painting queue. Production time is separate from delivery time. Where a product has no confirmed dispatch window, please contact us before ordering for a date-sensitive project.

For preorder items, estimated release dates and dispatch windows are provided by the manufacturer or distributor and may change without notice.

If an order contains products with different release dates, the entire order will be shipped together on the date the latest-release product becomes available for dispatch. Such orders will not be split into separate shipments unless otherwise agreed with the customer.

Digital products are delivered after payment confirmation. If a product includes separate access instructions or an external download link, those details are provided with the order delivery information.

Some miniatures and fragile printed items may ship unassembled for safer delivery.

Shipping origin and methods

Orders ship from Croatia. Shipping timelines shown at checkout are estimates and are not guaranteed.

We are unable to ship to PO boxes or APO/FPO addresses.

Customs, duties, and delays

International buyers are solely responsible for any customs duties, import taxes, VAT/GST, brokerage fees, customs clearance fees, or other government-imposed charges that apply in the destination country. These charges are not included in our product or shipping prices unless explicitly stated.

United States orders: Our checkout is configured to calculate applicable import duties and taxes. Duties may appear as a separate line and taxes may be included in displayed prices. A duty-paid delivery service has not yet been confirmed: please contact hello@amygdalastudio.hr before placing a US order to confirm the shipping service, total shipping cost and how import charges will be handled. If you have already paid import charges at checkout and a carrier requests another payment, contact us before paying so we can investigate.

Refusal to pay customs duties, taxes, or import charges does not constitute grounds for cancelling an order or receiving a full refund after the order has been dispatched or committed for procurement.

We are not responsible for delays caused by customs processing, postal services, couriers, weather, or other events outside our control.

Tracking and delivery issues

Tracking information is provided when available. If your order appears delayed, lost, or arrives damaged, contact hello@amygdalastudio.hr with your order number so we can help investigate.

Once a parcel has been handed to the carrier, delivery times are outside our control. We will assist customers in opening investigations with the carrier where appropriate.

Address accuracy

Please make sure your shipping address is correct before checkout. If you need an address change, contact us within 24 hours of purchase. Once an order has entered production or dispatch, changes may no longer be possible.

Orders returned because of an incorrect or incomplete shipping address provided by the customer may be subject to additional shipping charges before they are reshipped.